mediation is problem solving process
Mediation is the process which is used to problem solving among two parties and to reach an agreement in the presence of third party. The third party which is called mediator deal with mediation process. In this process mediator is hired according to desires of both parties. The both parties which are influenced by conflicts are satisfied with mediator because he is a trusty personality for both parties. We can say that the choice of mediator is very important in the mediation process.